![]() We’ve handpicked the market’s top 6 paid antivirus applications and software. ![]() So this year, take full advantage of legit antiviruses for Mac. ![]() And here’s why I suggest you boost your Mac security with additional antivirus software. Our point is there is no 100% guarantee that your Mac is secure and protected from all fronts. But that is also why its growing popularity makes it an attractive target. That’s why users perceive macOS as one of the safest operating systems. Plus, Apple’s extra built-in security features (like FileVault, Firmware Password, ID Two-Factor Authentication, and more) do a great job guarding Mac devices. I'm disappointed that AVG has not determined the reason for the incompatibility and resolved it.Macs are UNIX-based, meaning they’re highly secure. Complaints of AVG having compatibility issues with Protected Storage have been going on since early in 2017. As such, AVG Free should be able to properly work with the operating system and not the other way around. Obviously, Protected Storage is a Microsoft product in that it is part of the Windows Operating System. It is unfortunate the development team is unable to offer a solution to my problem. Our development team suggested you to upgrade the Windows Operating system to fix this issue. Unfortunately, its impossible to determine the cause of this issue so we cant offer any solution at this time. We would like to inform you that we have forwarded this issue to our development team. They have analysed the issue and informed that this issue does not seem to be reproducible on our reference computers, it is probably depends on the specific system environment and/or its configuration. Protected storage is Microsoft product, if you have any question regarding this, we advice you to contact Microsoft We understand that you are facing issues with Eicar Test Virus and protected storage error. Please accept our apologize for the inconvenience that you have experienced. Is there nothing AVG can do to help me resolve my issues other than suggest I upgrade my O/S? Can they not tell me how to fix those two issues? Surely the development team should know exactly what is causing the Protected Storage popups and why the Eicar Test Virus is not being detected on download. Upgrading to Windows 7 or 10 will mean a new computer and an entire rebuild. On 23 December I sent the following reply: Thank you for your patience and cooperation. If you have any queries, please revert back to this mail. Our development team suggested you to upgrade your windows operating system to windows 7 or 10 to fix the issue. This causes the protected storage error pop up in your computer. Please accept our apologies for all the inconvenience caused. Since the Windows support has stopped the updates for the windows operating system XP and Vista, there will be few issues with the windows using XP and Vista. On 22 December I recieved the following reply: Is the development team saying that AVG Free is not compatible with Windows XP SP03? I was greatly concerned that it was being suggested that I would need to upgrade my O/S in order to resolve my issues with AVG Free, so I sent the following reply on 21 December: We will help you to install AVG Antivirus Free with your PC. They have analysed the issue and recommended to upgrade Windows to latest version. After the OS upgrade, please contact our remote support for further assistance. ![]() We would like to inform you that we have forwarded this issue to our development team. We understand that you are facing issues with AVG scan error. On 21 December I received the following email: So, I'm wondering where my case is presently at? And, can I re-apply that Security Update? On 29Nov I sent an email to Maseeullah pointing this out and asked if I could re-apply that update to my system. However, I subsequently determined that is the critical Security Update Microsoft issued in May 2017 to correct the vulnerability in Windows systems that was letting in the Wanna Cry ransomware. When I asked him about doing that he assured me it would not put my system at any risk. Also, during the remote session, Maseeullah removed a Windows update (KB4012598) from my system. ![]() I'm still getting the "Protected Storage" popups and the Eicar test virus is still not being detected upon download. Two weeks have now passed and I have heard nothing further. He apologized and ran the AVG SysInfo tool again to collect my system logs and said he was going to re-elevate my case to the developer team and they would be back in touch. He took over my machine and tried several steps to resolve my problem but was unable to do so. I did so on 28Nov and Maseeullah himself was the technician involved. On 24Nov I received an email from Maseeullah asking me to sign into an AVG Remote Support session (Case# 05595318) in order for a technician to resolve my issues. ![]()
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